How can we help you?
Help Center
SHIPPING
International Shipping?
Yes, we happily ship worldwide! Explore standard and express options for most countries.
My package is missing!
Contact us right away, and we'll work with the carrier to locate your order.
How long will it take for the products to be shipped?
It takes 1-2 business days for your shipment to be processed.
Do you offer free shipping?
Definitely! Enjoy free standard shipping on all orders over $75.
ORDERS
No confirmation email?
Check your spam folder! Still nothing? Access your order history on our site or contact us for help.
Uh oh, my order was canceled!
- This can happen due to out-of-stock items, billing issues, etc. You'll receive an email with the reason and a refund timeline.
Where's my order?
- After placing an order, allow 2-4 business days for processing. Once shipped, you'll get tracking info via email.
PRODUCT
What if I love something that's out of stock?
- Click "Notify Me When Available" to get an email as soon as it's back. (Note: No guarantees on restocks.)
How do I find my size?
- Each product has a detailed size chart. Another tip: Measure a similar item you own and compare it to our measurements!
Help! I received a damaged item!
- We're so sorry! Please email a photo of the damage and your order info to help@fashionpov.com, and we'll make it right.
RETURN
How long do refunds take?
- We process returns as soon as they arrive. Your bank typically adds the refund to your account within 7-10 business days.
My shoes don't fit, what do I do?
- The best option is to reach out to us so we can arrange a return for you.
TECHNICAL HELP & ETC
Forgot your password?
- It happens! Click "Forgot Your Password" near the login and follow the prompts to reset it.
Help! How do discounts work?
- Follow the instructions to enter your code at checkout. Note: Some restrictions, like minimum order amounts and exclusions, may apply.
Is my data safe?
- Absolutely! We use SSL encryption and protect your information.
How can I become an affiliate?
- Interested in partnering? Email help@fashionpov.com with your details.