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Help Center


International Shipping?

Yes, we happily ship worldwide! Explore standard and express options for most countries.

My package is missing!

Contact us right away, and we'll work with the carrier to locate your order.

How long will it take for the products to be shipped?

It takes 1-2 business days for your shipment to be processed.

Do you offer free shipping?

Definitely! Enjoy free standard shipping on all orders over $75.

What are the shipping costs?

Free standard shipping over $75. For other orders, a $5.95 standard rate applies.


No confirmation email?

Check your spam folder! Still nothing? Access your order history on our site or contact us for help.

Uh oh, my order was canceled! 

  • This can happen due to out-of-stock items, billing issues, etc. You'll receive an email with the reason and a refund timeline.

Where's my order?

  • After placing an order, allow 2-4 business days for processing. Once shipped, you'll get tracking info via email.

Payment Options?

  • We accept all major credit cards, PayPal, Afterpay, and Apple Pay – choose what works for you!


What if I love something that's out of stock?

  • Click "Notify Me When Available" to get an email as soon as it's back. (Note: No guarantees on restocks.)

How do I find my size?

  • Each product has a detailed size chart. Another tip: Measure a similar item you own and compare it to our measurements!

Help! I received a damaged item!

  • We're so sorry! Please email a photo of the damage and your order info to help@fashionpov.com, and we'll make it right.

Where are your products made?

  • We proudly manufacture our items to the highest standards in the USA, Italy, China, Vietnam, and France.


How long do refunds take?

  • We process returns as soon as they arrive. Your bank typically adds the refund to your account within 7-10 business days.

My shoes don't fit, what do I do?

  • The best option is to reach out to us so we can arrange a return for you.

Changed your mind?

  • No worries! Returns are accepted within 14 days of confirmed delivery for a refund to your original payment method. Just email help@fashionpov.com to start the process.


Forgot your password?

  • It happens! Click "Forgot Your Password" near the login and follow the prompts to reset it.

Newsletter not arriving?

  • Check your spam folder, and if it's not there, contact our support team, and they'll get you sorted.

How do I sign up for the newsletter?

  • Enter your email at the bottom of our website or during checkout to get exclusive deals and info.

Help! How do discounts work?

  • Follow the instructions to enter your code at checkout. Note: Some restrictions, like minimum order amounts and exclusions, may apply.

Is my data safe?

  • Absolutely! We use SSL encryption and protect your information.

How can I become an affiliate?

  • Interested in partnering? Email help@fashionpov.com with your details.